Basic Telephone Queries may include, but are not limited to:
Q: Is my order in trip?
A: Yes Sir, I see it was loaded out this morning
A: No Sir, I will check in with ops and call you back in …
Q: Please give me an ETA.
A: Sir, your delivery will be achieved by COB today
A: (It should have been delivered yesterday) I’ll call the driver and get back to you in …
Q: Could you send me a POD?
A: Where can I send your POD to, Sir?
A: I see the POD isn’t scanned yet. I will have it sent to you soonest.
Q: Can I have the drivers number?
A: Sir, I’m afraid we can’t give out the driver’s number, but I can connect you.
A: The driver is lost and is requesting that you call him for directions on…
Q: What is your lead time from CPT to JHB?
A: It is 48hrs, Sir.
Q: If I log a collection, when will it be collected?
A: If it’s a collection from a local area and it’s logged before cut-off, your collection will be achieved today, Sir
A: If your collection is booked after cut-off, your collection will be achieved tomorrow
A: If we collect from an outlying area, we may only be able to collect tomorrow. Let me confirm for you. I’ll advise you shortly
Q: Can I drop off my consignment at your warehouse?
A: Yes sir, from Monday to Friday, between 7am and 5pm. The person to ask for is…
Q: I need the waybill number for a collection you did?
A: Your waybill number is .... and will be delivered ..... (after checking the dashboard for the corresponding waybill)