If you are a returns agent, this is what you should do if you receive find stock in the Red Tag area

How to resolve a Red Tag query:

Step 1: Is it unlabeled goods?

• Open the box, in the presence of your supervisor, and in view of a camera
• Identify the stock inside
• Advise the client of the situation and get written instructions from them on what to do with the stock
  
  
• If you can't identify the freight, take pictures and forward to the branches to assist in identifying it
• Advise the client of the situation and get written instructions from them on what to do with the stock
  
  
• If nobody is able to identify the stock, escalate to the Operations and Branch Managers

Step 2: Is it a damage?

• Investigate what, when, and where the damage occurred
• Update the messages on Winfreight
• Advise the clients, including images of the damaged stock
• Get written instructions from the client on what to do with the stock
  
  

Step 3: Is it a misroute?

• Notify the sending branch
• Update the messages on Winfreight
• Create a misroute (MIS) waybill
• Arrange with the relevant floor staff to send back to the sending branch

Step 4: Is it an incorrect or over supplied stock?

• Advise the client, with images of the stock
• Update the messages on Winfreight
• Get written instructions from the client on what to do with the stock

Foot Note:
The Red Tag area needs to be checked daily.
Follow-ups on the above scenarios need to be done daily. 
Follow-ups need to be evident on the Winfreight messages and Freshdesk.
If the required follow-ups have been done for 3 consecutive days, but no written instructions has been received, create a return to the sender and action accordingly.