This is where you will learn how to change the status of an existing ticket


Changing the ticket type (category)


  • Step 1: Navigate the Properties-bar
  • Step 2: Select the relevant type
  • Step 3: Update


Step 1: Navigate the Properties-bar

  • On the right of the page is the Properties-bar
  • Scroll down till you find the Status field


Step 2: Select the relevant type

  • Click on the Type field and select the relevant category


Step 3: Update

  • Scroll down to the bottom of the Properties-bar
  • Click on the Update button


Foot Note:
The type should reflect what the query is about.
If you find that the types don't match the query, advise your superior so that a new category can be created.