Emit Reversing Time

This is where you will learn where to find all your unresolved tickets. How to find your unresolved tickets Step 1: Navigate to the Global Dashboa...

This is where you will learn how instructions on how to create a new ticket How to create a ticket Step 1: Open a new ticket Step 2: Complete the...

This is where you will learn how to reply to a ticket. How to reply to a ticket Step 1: Navigate the ticket for the reply button Step 2: Add nece...

This is where you will learn how to forward a ticket.  How to forward a ticket Step 1: Navigate the ticket for the forward button Step 2: Add nec...

This is where you will learn how add a note to a ticket How to add a note to a ticket Step 1: Navigate the ticket for the add note button Step 2:...

This is where you will learn how and why to merge a ticket  How to merge a ticket Step 1: Identify the tickets that address the same query Step 2...

This is where you will learn how and why to split a ticket How to split a ticket Step 1: Navigate the ticket for the correct split point Step 2: ...

This is where you will learn how and when to create a child ticket How to create a child ticket Step 1: Navigate to and expand the toolbar Step 2...

This is where you will learn how to change the status of an existing ticket.  Changing the status of a ticket Step 1: Navigate the Properties-bar ...

This is where you will learn how to change the status of an existing ticket Changing the ticket type (category) Step 1: Navigate the Properties-bar ...