This is where you will learn where to find all your unresolved tickets.

How to find your unresolved tickets

Step 1: Navigate to the Global Dashboard

• In the top left of the Freshdesk page you will find a toolbar
• Click the button that looks like an earpiece
• Use the menu next to the Emit icon to select the Global Dashboard

Step 2: Open your unresolved tickets

• In the center to the right you will find all the unresolved tickets per agent
• If your name does not appear in the list, click the view all button within the widget
• If your name still isn't in the list, then you have no unresolved tickets currently