Ticket Management FAQ
This is all the info on how to manage your tickets effectively
This is where you will learn how to change the status of an existing ticket Changing the priority of a ticket Step 1: Navigate the Properties-bar ...
Wed, 22 Sep, 2021 at 10:24 AM
This is where you will learn how to change the group of an existing ticket Changing the group of a ticket Step 1: Navigate the properties-bar Ste...
Wed, 22 Sep, 2021 at 10:23 AM
The CSD Tiers are based on Urgency, therefore assigning correctly will be vital: TIER 1: Low Urgency Queries (respond within 2hrs – resolved by COB) ...
Wed, 22 Sep, 2021 at 9:51 AM
This is where you will learn how to change the agent of an existing ticket Changing the agent of a ticket Step 1: Navigate the Properties-bar St...
Wed, 22 Sep, 2021 at 10:23 AM
This is where you will learn how to create an email How to create an email Step 1: Open a new mail Step 2: Complete the relevant and or starred f...
Wed, 22 Sep, 2021 at 10:41 AM
This is where you will learn how to add a contact to Freshdesk How to add a contact Step 1: Navigate to the New menu Step 2: Add the relevant con...
Wed, 22 Sep, 2021 at 10:41 AM
This is where you will learn how to add a company to Freshdesk How to add a company Step 1: Navigate to the New menu Step 2: Add the relevant com...
Wed, 22 Sep, 2021 at 10:42 AM
When receiving a ticket that contains an incident report, this is what you should do What to do with an incident report: Step 1: Advise the client...
Thu, 23 Sep, 2021 at 2:27 PM