This is where you will learn how to create an email

How to create an email

Step 1: Open a new email

• In the top right of any Freshdesk page, you will find a dropdown menu called New. Click on it.
• A menu will appear. Select New Email.

Step 2: Complete the relevant fields

• Fill in all the starred fields (*)
• Fill in any other relevant information in the pre-defined fields

Step 3: Create the ticket

• Click on the Send button in the bottom right of the screen