This is where you will learn how to change the group of an existing ticket

Changing the group of a ticket

Step 1: Navigate the Properties-bar

• On the right of the page is the Properties-bar
• Scroll down till you find the Group field

Step 2: Select the relevant group

• Click on the Group field and select the relevant group based on the type of query

Step 3: Update

• Scroll down to the bottom of the Properties-bar
• Click on the Update button