This is where you will learn how to change the agent of an existing ticket 

Changing the agent of a ticket

Step 1: Navigate the Properties-bar

• On the right of the page is the Properties-bar
• Scroll down till you find the Agent field

Step 2: Select the relevant status

• Click on the Agent field and select the relevant agent

Step 3: Update

• Scroll down to the bottom of the Properties-bar
• Click on the Update button
  
  

Foot Note:
Certain agents will appear based on the Group you have chosen.