This is where you will learn how and when to create a child ticket

How to create a child ticket

Step 1: Navigate to and expand the toolbar

• On the far right of the page find the toolbar
• Click on the expand button

Step 2: Use the Parent/Child tab

• Scroll down to and click the Parent/Child menu
• Select the Create A Child Ticket option

Step 3: Assign the correct ticket properties to the new ticket

• Change the ticket properties to correspond to the new ticket query
• Resolve the original ticket if appropriate
  
  

Foot Note:
The Parent ticket cannot be closed unless the Child ticket.
This feature helps in the event that you want several agents to receive the same ticket - such as a report, or if you don't have access to the split function.