This is where you will learn how and why to split a ticket

How to split a ticket

Step 1: Navigate the ticket for the correct split point

• Find the place that the ticket should be split based on where the new part of the query starts
• Click the split button, if present

Step 2: Assign the correct ticket properties to the new ticket

• Change all the fields to correspond with the new query

Step 3: Close the original ticket

• If the original query is resolved, set the status accordingly
• If not, leave it open and continue to solve the query that remains
  
  

Foot Note:
Not all tickets can be split. In that case, create a child ticket for the new part of the query.
The reason you would split a ticket is to create a new work stream - in the case where a new query has arisen, i.e. a quote becoming a collection.