How to handle a Billing / Accounts query Print

Modified on: Wed, 22 Sep, 2021 at 10:49 AM

When receiving a ticket that belongs in the Billing / Accounts Type, follow the below steps:

What to do with a Billing / Accounts query:

Step 1: Send the mail to the accounts ladies
Step 2: Updated the properties bar accordingly

Step 1: Send the mail to the accounts ladies

Send the mail to the accounts ladies and/or debtors@emit.co.za

Step 2: Update the Properties Bar accordingly

Change the status to Resolved

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