Query Scenarios FAQ
This will show you how to handle the various types of queries
When receiving a ticket that belongs in the Billing / Accounts Type, follow the below steps: What to do with a Billing / Accounts query: Step 1: S...
Wed, 22 Sep, 2021 at 10:49 AM
When receiving a ticket that belongs in the Booking Type, follow the below steps: What to do with a Booking query: Step 1: Send the mail to the re...
Wed, 20 Oct, 2021 at 7:01 PM
When receiving a ticket that belongs in the Claims / Damages Type, follow the below steps: What to do with a Claims / Damages query: Step 1: Send ...
Wed, 22 Sep, 2021 at 11:33 AM
When receiving a ticket that belongs in the IT / Portal Support Type, follow the below steps: What to do with a IT / Portal Support query: Step 1:...
Wed, 22 Sep, 2021 at 12:18 PM
When receiving a ticket that belongs in the POD Type, follow the below steps: What to do with a POD query: Is there a POD on Winfreight? If there ...
Wed, 22 Sep, 2021 at 12:25 PM
If you are a CSD agent, this is what you should do if you receive a Collection ticket What to do with a Collection ticket: Send it to the Collection...
Wed, 22 Sep, 2021 at 1:46 PM
If you are a CSD agent, this is what you should do if you receive a Quote ticket What to do with a Quote ticket: Send it to Quotes group Change ...
Wed, 22 Sep, 2021 at 12:56 PM
When you want to track a waybill, follow the below steps: Waybill Query: Step 1: Viewing Waybill on WinFreight Step 2: Determining Next Steps ...
Tue, 25 Jun, 2024 at 8:51 AM