Query Scenarios FAQ

This will show you how to handle the various types of queries

How to handle a Billing / Accounts query
When receiving a ticket that belongs in the Billing / Accounts Type, follow the below steps: 1: Send the mail to the accounts ladies 2: Updated the p...
Mon, 7 Apr, 2025 at 2:00 PM
How to handle a Booking query
When receiving a ticket that belongs in the Booking Type, follow the below steps: 1: Send the mail to the relevant Bookings person 2: Updated the prop...
Mon, 7 Apr, 2025 at 2:04 PM
How to handle a Claims / Damages query
When receiving a ticket that belongs in the Claims / Damages Type, follow the below steps: 1: Send the customer the Claims link, OR 2: Investigate a ...
Mon, 7 Apr, 2025 at 2:05 PM
How to handle an IT / Portal Support query
When receiving a ticket that belongs in the IT / Portal Support Type, follow the below steps: 1: Send the mail to the IT department 2: Updated the pr...
Mon, 7 Apr, 2025 at 2:09 PM
How to handle a POD query
When receiving a ticket that belongs in the POD Type, follow the below steps: What to do with a POD query: Is there a POD on Winfreight? If there ...
Wed, 22 Sep, 2021 at 12:25 PM
How to handle a Collection query
If you are a CSD agent, this is what you should do if you receive a Collection ticket What to do with a Collection ticket: Send it to the Collection...
Wed, 22 Sep, 2021 at 1:46 PM
How to handle a Quote query
If you are a CSD agent, this is what you should do if you receive a Quote ticket What to do with a Quote ticket: Send it to Quotes group Change ...
Wed, 22 Sep, 2021 at 12:56 PM
How to handle a Waybill query
When you want to track a waybill, follow the below steps: 1: Viewing Waybill on WinFreight  2: Determining Next Steps 3: Handling Missing Parcel In...
Mon, 7 Apr, 2025 at 2:14 PM