How to handle a Quote query Print

Modified on: Wed, 22 Sep, 2021 at 12:56 PM

If you are a CSD agent, this is what you should do if you receive a Quote ticket

What to do with a Quote ticket:

Send it to Quotes group

Change the ticket type to Quote
Change the ticket group to Quote
Assign to the Quote Agent
Ensure the ticket is in the Open status
Click update

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