When receiving a ticket that belongs in the IT / Portal Support Type, follow the below steps:


What to do with a IT / Portal Support query:


  • Step 1: Send the mail to the IT department
  • Step 2: Updated the properties bar accordingly



Step 1: Send the mail to the IT department

  • Send the mail to support@emit.co.za



Step 2: Update the Properties Bar accordingly

  • Change the status to Resolved