How to handle a Collection query Print

Modified on: Wed, 22 Sep, 2021 at 1:46 PM

If you are a CSD agent, this is what you should do if you receive a Collection ticket

What to do with a Collection ticket:

Send it to the Collections group

Change the ticket type to Collection
Change the ticket group to Collections
Assign to the Collection Agent
Ensure the ticket is in the Open status
Click update

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